Pub. 2 2013 Issue 2

February/March 2013 21 l e a d i n g a d v o c a t e f o r t h e b a n k i n g i n d u s t r y i n k a n s a s for payments while enhancing safety. Bill Evers, CSI, explored the technology available to provide a paperless board meeting and Mike Simmone, McGladrey, gave a talk titled “Effective Technology Planning,” where he prepared participants for both financial and equipment planning. Lee Wetherington led the first general session with a presenta - tion called “Innovation from the Future Backwards: The Art and Science of Strategic Foresight in Financial Services.” Lee believes the industry should be looking at the end result that we’re trying to get to and plan backward rather than only looking to the next big thing. In other words, focus on the virtual wallet and mobile marketing rather than stopping at the details needed for mobile banking. Lee explained the overhaul of authentication methods that use voice and facial recognition. Essentially, the industry needs to embrace these ideas and stay on top of the technology that the customer wants or someone else will be happy to provide it. Jack VonderHeide, Technology Briefing Centers, Inc., provided plenty to think about with his topic “Deploying Mobile Devices Across the Bank: Risks and Rewards.” Jack explained that when a bank employee uses his mobile device for both bank and per- sonal purposes, there is a risk that confidential information can be compromised. An example is when apps are uploaded they often have boxes automatically checked to send information for quality control purposes. If the employee with confidential information on his device accepts those terms of service, data breaches are possible. Jack explained the ways that bankers are using devices and described the importance of understanding the difference between automating an old process and using technology to do something revolutionary. David Peterson of Q2ebanking wrapped up the conference with a talk intended to highlight much of the key information provided over two days in his presentation titled “Synthesizing Knowledge into Wisdom.” Some of the take-aways he described include the following: 1) The virtual branch is growing and needs the resources that you would provide your largest brick and mortar branch including staffing for oversight. 2) Mobile is not a fad. Learn what is out there for mobile banking but don’t stop there. You need to know about mobile payments and mobile wallets and be prepared to launch them. 3) Be prepared for the millen- nials because people under thirty will be a significant part of your business in 10-20 years. 4) Deploy risk and fraud analysis to maintain the trust and privacy of your customers. After arming attendees with masses of new information and trying to outrace an impending blizzard, the conference came to a close. KBA’s 2014 Bank Technology Conference and Showcase will be held February 10-11 at the Hyatt Regency in Wichita. Mark your calendars. Chad Knutson, Secure Banking Solutions Kenneth Friedel, Kennedy and Coe James Harris, Compliance Advisory Services Greg Horning, DCI, introduced his products in a discussion with attendees. Eric Cook, WSI Internet Consulting and Lee Wetherington, ProfitStars chat between sessions. Jack VonderHeide, Technology Briefing Centers, Inc., gives examples of various mobile devices used in the financial world today. Vendors and attendees took advantage of their networking time.