Pub. 3 2014 Issue 3

April 2014 15 l e a d i n g a d v o c a t e f o r t h e b a n k i n g i n d u s t r y i n k a n s a s Donna Cutting shared insight on how to deliver red carpet service to your customers. Chris Howard, Littler Law in Kansas City held an enlightening session on workplace snooping. Victoria Launder, Country Club Bank, Prairie Village and Brenda Unruh, KBA, Topeka, participate in an interactive session. Kent Schwerdt, Kaw Valley Bank, Topeka and Connie VanWinkle, Centera Bank, Minneola participate in a led discussion. Laura Douglas, Citizens State Bank, New Strawn and Gwen Denton, Douglas County Bank, Lawrence shared information in a directed activity. Rich Jiwanlal and David Weaver from Career 1 Source, provided a tag-team session on HR’s role in becoming a destination employer. Petra Marquart discussed the relevance of creating a positive work culture. Fred Schafer was dynamic in his discussions on the pillars of high performance. Loretta Summers led an interactive peer group discussion.