Pub. 3 2014 Issue 3

2014 Essential Issues for the Frontline An Evening Seminar for all Frontline Staff June 17 Dodge City June 18 Russell June 19 Wichita June 24 Junction City June 25 Chanute June 26 Overland Park Janice Branch and InterAction Training have been providing this program for over 20 years and consistently receive rave reviews. And, that’s a challenge when you offer evening training for staff who have been at work all day. Send your tellers, supervisors, trainers, and all frontline personnel to this program and you will see why it is rated “excellent “ by past attendees. Program Highlights:  Looking the part of a banker - Impression management means following dress code issues and making smart, professional choices in how you look and what you say.  Doing your part at your location - Branching demands teamwork and initiative, working to- gether, getting it done.  Recognizing your value - Frontline staff need to hear how important they are to the bank, to the customer and what a critical role they play.  Excelling at referrals and cross - selling - In banking today it’s about relationship, growing it and taking care of it. Recognizing opportunities, knowing what to do and what to say will help grow referrals and sell appropriately.  WOW those customers! - Who’s in the very best position to do just that...well-trained, friendly, approachable staff!  Know the rules, follow the rules - Adhering to procedures saves time, money and protects your reputation.  Balancing - Knowing what to do and what not to do is how high performing tellers consis- tently balance.  Loss prevention expertise - The well-informed banker knows what to be on the look-out for in order to reduce risk that comes with transactions on the teller line.  Keep auditors and regulators happy - Pay attention and respect when it comes to compliance.  High alerts for bank robbery - All bank employees need to be reminded of the steps to take in the unfortunate event of a bank robbery. The only thing that offsets panic in an emergency is training. Educational Resources