Pub. 4 2015 Issue 3

April 2015 19 l e a d i n g a d v o c a t e f o r t h e b a n k i n g i n d u s t r y i n k a n s a s N.1507 Independent licensees of the Blue Cross Blue Shield Association. Life and disability products are available from Advance Insurance Company, a subsidiary of Blue Cross and Blue Shield of Kansas. … for a harmonized insurance combo. We offer a full line of insurance for families and employees. And all of our policies work in harmony to give you freedom to enjoy every day. Think of us as your one-stop shop for insurance confidence! Health – Affordable, trusted coverage that most Kansans choose. Dental – Extensive provider network, preventive services and more. Life – Life insurance and accidental death & dismemberment. Disability – Short-term and long-term disability coverage. Filename:415BCBS003-KSBNK1_OneStopShop_4.625x11_1_0_jg Client: Blue Cross Blue Shield Paper: Kansas Banker Dimensions:6.62 x 9 bcbsks.com/GoBlueNow Centered around: • Same scope and approach as bank regulators • Community bank specific • Processes • Technology • People Services: IT Audit, Penetration Test, Vulnerability Assessment, and Social Engineering. IT Audit Bundle Starting at: * $5,500.00 + Travel & Expenses *For banks under $50 million Contact Matt Keller for more information. ( 785) 594-0503 matt.keller@protectmybank.com Secure Banking Solutions, LLC • www.protectmybank.com Its not a secret anymore, small banks CAN afford the best! By creating a companywide tech foundation that is focused on the customer, banks can increase collaboration across all lines of business and build a cohesive understanding of how the various touch points affect the customer relationship. As a result, the entire bank can collectively deliver a consistently great experience throughout the customer lifecycle. Branch Mobility Finally, banks should consider the physical layout of the branch and look for ways to incorporate technology that allows more flexibility. In addition to providing mobile technology directly to the consumer, banks also should leverage tablets and mobile systems to empower employees to move throughout the branch and work with customers in a comfortable setting. By unshackling frontline employees from the counter or desk, they can educate, solve issues and collect data that is directly entered into the core system, eliminating roadblocks to centralized information. Ultimately, for banks to stand out from their rivals, they must look closely at the customer experience and ensure that the technology is mobile and flexible, and supports a service- oriented culture. Tim Kopischke is director of software engineering for CSI. In his role, he serves as chief architect of CSI’s cloud-based core system, and he leads research on emerging technologies and application development trends.