Pub. 4 2015 Issue 3

l e a d i n g a d v o c a t e f o r t h e b a n k i n g i n d u s t r y i n k a n s a s 4 © 2015 Kansas Bankers Association | The newsLINK Group, LLC. All rights reserved. The Kansas Banker is published eight times each year by The newsLINK Group, LLC for the Kansas Bankers Association and is the official publication for this association. The information contained in this publication is intended to provide general information for review and consideration. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your specific circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the Kansas Bankers Association, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or serviced advertised. The Kansas Bankers Association is a collective work and as such some articles are submitted by authors that are independent of the Kansas Bankers Asso- ciation. While The Kansas Banker encourages a first print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at: 855-747-4003. 15 22 8 6 KBA Leaders Ledger George Brett to Headline KBA’s CEO Forum/Annual Meeting 8 Tri-State Leadership and Human Resources Conference 10 BLOK Session 2 12 Breaking Records and Starting New Trends at the 2015 KBA AG Bankers Conference 14 Turning Strong Controls Into Strong Customer Service 15 The Future Is in Good Hands By Frank Keating, President and CEO American Bankers Association 18 Take Three Steps to Service-Focused Branches in 2015 By Tim Kopischke, CSI 20 Protecting the Elderly in Your Community 22 Bert Ely’s Farm Credit Watch ® Shedding Light on the Farm Credit System, America’s Least Known GSE Two new board members and new chairman at FCA By Bert Ely 24 Briefly... In Kansas Banking 25 Headline: Are you ready for D-Day? By Bill Cole, Mortgage Investment Services Corporation 26 How Much Portfolio Risk Is Too Much? By Lester Murray, The Baker Group LP 27 Effective Interest Rate Risk Management Reviewing the roles of ALCO and Directors 29 Progressive Malware Protection By Mark Faske, CoNetrix