OFFICIAL PUBLICATION OF THE KANSAS BANKERS ASSOCIATION

August 25, 2020

financial-recovery-planning

Financial Recovery Planning: Don’t Lock Down Your Lending

Some financial institutions have been criticized in the past for their reactionary — or “fix-on-failure” — approach to serving the needs of their customers. While certain banks have taken major strides in overcoming this criticism, the perfect storm of regulation, competition, and increasing pressure to be a trusted advisor to the commercial customer still lingers for many.

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growing-customer-relationship

Growing Your Customer Relationships Digitally

Now, more than ever, financial institutions need to stay close and support their customers
Even in the best of times, customers rely on strong relationships with their bank or credit union to support them through each phase of their financial lives. From a first credit card account for a college bound senior, to a young adult starting a new job and opening a retirement account, to a new family buying a house, a financial institution that can share these experiences and customer journeys each step of the way is more likely to hold onto a customer for life through a digital relationship.

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